Help Center

Don't like it? We will take it back! We accept returns for unworn, undamaged items within 15 days of delivery date. 

We are very confident in the products and service we offer.  However, if for any reason you are not 100% happy with the purchase, please do not hesitate to contact us. We will do all we can to make sure you are satisfied, promise ♥️

We guarantee delivery. If for some reason your package wasn't delivered within the estimated time frame (with delay) stated in the Shipping section below, we will reship your order for free.

Free Standard Shipping 

• For orders over 50 USD or the equivalent
• Free of cost

Standard Shipping

• For orders below 50 USD or the equivalent
• A flat fee of 6.49USD per order

Free Express Shipping 

• For orders above 120 USD or the equivalent

Express Shipping

• A flat fee of 17USD per order

We ship worldwide!

STANDARD SHIPPING

• Ship on Monday through Saturday
• Ship in 2-3 business days after the order is placed
• Your order will be available for tracking in 2-3 business days

EXPRESS SHIPPING

• Ship via DHL Express or other express carrier Monday through Saturday
• Ship in 2-3 business days after the order is placed
• Your order will be available for tracking in 2-3 business days

Express Shipping:

• Zone 1 Countries: on average* 3-5 Business Days* after shipment
• Zone 2 Countries: on average* 3-5 Business Days* after shipment

Standard Shipping:

• Zone 1 Countries: on average* 7-10 Business Days* after shipment
• Zone 2 Countries: on average* 9-15 Business Days* after shipment

On Average* most of the orders will be delivered within the time frame, sometimes on rare cases there maybe delay of 5-10 business days. 

Business Days* exclude weekends and holidays as announced on our homepage.

We guarantee delivery, if for some reason your package wasn't delivered after the time estimates (with delay) stated above, we will reship or refund you for free.

Please refer to the below chart for Zone 1 and Zone 2 countries.

Yes definitely! Just log into your account here, click on the order #, and track the order. 

We have warehouses in North America and Asia. Depending on your location, your order will be shipped from the nearest warehouse. 

All costs for your order will be paid at check-out. There will be no additional charge such as customs charge or others.

Our shopping cart accepts payment from major credit cards, debit cards and PayPal. Prior to confirming your order, kindly carefully review the total amount and products within your cart.

We accept all currencies at the real-time exchange rate to US Dollars (USD). The currency-converter is a convenient tool for your reference. 

Your purchase is 100% buyer protected. We accept all payments through a secure SSL encrypted payment system and all your information are protected under our privacy policy.

15 Days Money Back Guarantee

Given the delicate nature of what we sell, items must be unworn, undamaged and in original packaging to proceed with a return. You can return all eligible items within 15 days of delivery date. To help ensure your items are eligible for a return, please email sales@nymeshop.com with your name, order number and the problem you have with the items and we will assist you promptly.

• Exchanges, store credits and/or refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above
• Store credit requests are free to process and issued electronically; credits do not expire and can be used toward anything on our site
• Please allow up to 12 business days to process your return request after your return package has been shipped
• Damaged returns and returns sent back without prior authorization will be returned to sender
• Refund will be issued to your original payment method
• Shipping costs paid to deliver the products are non-refundable

Note that the cost of the return parcel will be borne by the customer. Tracking is required. We recommend shipping the parcel with the most cost-effective shipping that is available, that has tracking.

• Email sales@nymeshop.com about the item you like to return
• Make sure the item is in returnable status
• Ship the product to our address and let us know the tracking number
• Receive full refund promptly after the return is received

Please email sales@nymeshop.com about the return request, we will give you a RA number and let you know the address to send the products back. We have operation centers in below countries.

As earrings lovers, we are tired of cookie-cutter designs from profit-hungry corporations. It was obvious to us that modern women don’t want recycled looks that they could find in their mother’s jewelry box. And that’s why Not Your Mother Earrings (NYME for short) was born. 

We invite you to step into our creative and imaginative world, where earrings can be as fun and whimsical as it is beautiful and breathtaking. Think red high heels, ballerinas, unicorns, rockets, castles in the sky – anything you could ever dream up is featured within our exciting collection of earrings.

Started in 2015 by a group of innovative jewelry designers, our global brand features cutting-edge earring designs that you cannot find anywhere else on the planet. 

Shop our products here.

To ensure your jewelry remains beautiful for years to come, we use a special electronic plating technique to create a coating that blocks the elements that cause gold or silver to tarnish. With that said, proper care is always required to ensure that your precious pieces never use their luster.

For more information, please view this page.

All of our pieces are made of hypoallergenic materials, meaning they are safe for even the most sensitive skin. Many are manufactured out of high-quality 18k gold / rose gold, sterling silver, or titanium steel, which will never cause an allergic reaction. For skin that is especially sensitive, we recommend these products. The rest of our items, however, are also manufactured from alloys that are 100% free of any potentially hazardous components.

For more information, please view this page.

With proper care, pieces made from 18k gold / rose gold, sterling silver, and titanium steel should last forever. Pieces made from a lead-free, nickel-free zinc alloy can also last an impressive amount of time when properly tended to.

For more information, please view this page.

Call us at  (+1) 323 287 5083

Or email us at sales@nymeshop.com our customer email support is available 24/7 and we typically reply within a few hours.

Most of our necklaces, bracelet and rings are adjustable, unless stated otherwise. Measurements are included within the item description. Note - width and height measurements are taken from the widest or longest part of the product.

RINGS

Measure your finger by wrapping a measuring tape around it. Alternatively, use a piece of string, mark it and measure it with a ruler. Then, match it to the circumference guide below to find your appropriate ring size.

US/Canada Ring Sizes	4	5	6	7	8
Diameter (mm)
Circumference (mm)	49	51.5	54	56.5	59
Diameter (Inches)	0.585	0.618	0.650	0.683	0.716
UK/Australia/ New Zealand	H½	J½	M	O	Q
Germany	15	15¾	16½	17¼	18
France	-	50¼	52¾	55¼	57¾
Japan/China	7	9	12	14	16